Creating a New Booking

Booking a table is a fundamental function of the system and can be done quickly and efficiently. The following steps guide users through the process:

Navigate to Time Table view

Choose the Time Table view tab from the navigation menu.

1. Create a new booking
   • Single table: Double-click or drag on the timeline to create a new booking directly on the table schedule.
   • Multiple tables: Select them on the far left, then double-click or drag on the timeline.
   • Whole area: Clicking on the area name selects all tables for booking, then double-click or drag on the timeline.
   • Individual tables in different areas: Select them on the far left across preferred areas, then double-click or drag on the timeline.
   • All areas: Click on all preferred area names, then double-click or drag on the timeline.
   • The booking form will open, and you can proceed with the steps above.
2. Edit Booking Details
   • Date, Time, Duration & Intermediate Time (if applicable): Are preselected but can be edited.
   • Number of Guests: Indicate the total number of guests.
3. Choose Booking Status
   • Unconfirmed: The reservation is pending confirmation.
   • Booked: The reservation is confirmed.
   • Awaiting Payment: If a deposit or pre-payment is required.
   • Waitlist: If no tables are available, the guest is added to the waitlist.
4. Date & Time
   • Date, Time, Duration & Intermediate Time (if applicable): Are preselected but can be edited.
5. Events
   • Choose an Evnet (if applicable)
6. Number of Guests
   • Indicate the total number of guests.
7. Tables
   • The system will suggest tables based on availability.
   • You can also manually assign or adjust the selected table(s).
8. Guest Information
   • Walk-ins: All the required data is filled in, and you can confirm the booking form.
   • Guest Surname & Email fields: Mandatory for booking confirmation and reminders e-mails. Add or pick the guest from the list.
   • Name, Company and Phone number: These fields are optional.
9. Add Notes
   • Any additional guest requests, such as seating preferences or allergies or info’s for the waiter.
   • Use the ‘+’ on the right side of the line to add multiple entries.
10. Order form/Work order
    • Add the order form name/number
    • Upload a pdf, jpg, jpeg file
11. Marks
    • Add marks like ‘VIP’, ‘Birthday’, or ‘Vegetarian’ for better preparation and guest experience.
12. Confirm
    • Click Confirm to finalize the booking.
    • A confirmation email is sent to the guest if an email is assigned in the guest section.

FAQ

Q: How do I change the date of an existing booking?
A: Edit the reservation and select a new date/time before confirming.

Q: Can I assign multiple tables to a single reservation?
A: Yes, the sistem will suggest most optimal tables, but you can manually assign multiple tables in the booking process.

Q: How do I enable automatic booking confirmations?
A: Go to Settings → General Settings and enable the Automatic Booking Confirmation option.